Free Delivery on Orders over £45 - Track your order here

VapeHype.com maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Royal Mail from our warehouse in Cardiff. It’s more than likely that your order will be dispatch on the same day, although we cannot guarantee it, it’s best for you to get your order in before 2pm.

The normal delivery time from the package has left our warehouse is:

  • 1 working day with First Class Mail
  • 2-3 working days with Second Class Mail

If your package is too big for the letterbox, and nobody is at the address when Royal Mail makes the delivery, a note is left in the mailbox. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the Royal Mail note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.

How much is the freight charge?

We ship throughout Europe, and the postage charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.

United Kingdom

First Class Recorded: £4.40
Second Class Recorded: £3.90
Free First Class Recorded delivery over: £50

Europe

Freight Charges: £10.15

Outside of Europe

Freight Charges: £12.45

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

When we receive the product, we will refund the value of the purchased the product.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

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It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

 

I haven’t received my item!

We ask that you allow up to 7 delivery days before contacting us for First Class delivery and 8 for 2nd Class. We will not take any action until after those days have passed. We will not allow, unless under special circumstances (e.g. stock issues), for a replacement to differ from the original order.

You must be 18 to use this site.

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